All of your products have a 2-year full manufacturer warranty for EU customers (12-month if VAT registered customers to purchase or Customers outside of EU)
In case of assistance under warranty, it is necessary to ask us for a Return Authorization Form.
The final customer will be responsible for the shipping charges to us.
Goods must be returned in the original package (included pallet if the good were shipped with it), complete in all parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...);
To limit damages to the original package, we recommend to enter it into a second box; it should be avoided in all cases affixing labels or adhesive tapes directly on the original package of the product
We will fix the product in warranty and will ship it back to the final customer free of charge.
Also, possible to send pictures/video of defective parts.
We will check it with our service dept., manufacturer and send the spare parts free of charge.
Products shipped without the RA given by 30coffee will be not accepted.
Warranty claims do not exist for:
The aesthetic parts that make up the coffee machine, the group gasket, the filter holder, coffee filters, the water tank. Also, there is no warranty for all those parts that are defective for use with high limestone in water. In this respect it is highly recommended the use of water with low-calcium
The time to repair the product depend solely on the policies of the producer and no damage can be requested to 30coffee/ Nosson sp.z.o.o for eventual delays in repairs or replacing.
During the purchase the client has accepted the aforesaid warranty terms.