All of your products have a 2-year full manufacturer warranty for EU customers (12 months if VAT registered customers to purchase or Customers outside of the EU)
Ascaso orders placed from January 22nd 2023, are subject to a 2-year standard Warranty and a 5-year extended warranty for boilers and groups. Business customers have a 1-year Warranty.
In case of assistance under warranty, it is necessary to ask us for a Return Authorization Form.
The final customer will be responsible for the shipping charges to us.
Goods must be returned in the original package (including pallet if the goods were shipped with it), complete in all parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...);
To limit damages to the original package, we recommend entering it into a second box; it should be avoided in all cases by affixing labels or adhesive tapes directly on the original package of the product.
We will fix the product in warranty and will ship it back to the final customer free of charge.
Products shipped without the RA given by 30coffee will not be accepted.
in some cases is possible to send pictures/videos of defective parts.
We will check it with our service dept. and manufacturer and send the spare parts free of charge.
in this case, is not needed to send the products to us for repair.
Warranty claims do not exist for:
The aesthetic parts that make up the coffee machine, the group gasket, the filter holder, coffee filters, the water tank. Also, there is no warranty for all those parts that are defective for use with high limestone in water.
In this respect it is highly recommended the use of water with low-calcium
The time to repair the product depend solely on the policies of the producer and no damage can be requested to 30coffee/ Nosson sp.z.o.o for eventual delays in repairs or replacing.
During the purchase the client has accepted the aforesaid warranty terms.